Update: The issue was fixed for weekly reset yesterday, we will be continuing to investigate the cause of the issue to ensure it doesn’t happen again.
Everyone should have successfully received their Weekly Guild Wars Reward mail for the correct Guild Wars ranking.
You will have also received your Daily Victory Reward mail for the last day of Guild Wars (50 Seals + 100% XP Bonus) if your guild won the day.
The first 4 days of Guild War Victory Reward Mail is missing. Because everyone on Switch was affected equally and because the system isn’t set up to compensate XP bonuses, we’ve decided not to compensate those 4 days Victory Reward Mails.
Once again we are very sorry for these issues with Guild Wars, we know how important they are (Guild Wars is the Dev Guild’s favourite weekly event too) and we’ll continue reviewing and improving our processes to help prevent issues like this in future.