Hi @Kafka, please consider the following response to your comment on the PQ3 forums.
Most months, when we release a mythic troop, it cannot be in that chest, but in this case the Mythic Troop & the weekly kingdom chest lined up. This did not specifically get called out in a our standard news post - but in all fairness it did not NOT get called out either… in other words, we never gave confirmation that it WAS or WAS NOT in those chests. (emphasis mine)
Even if this is correct, it simply shifts the underlying issue from miscommunication to lack of communication, which is not much better. In fact, there is circumstantial evidence in-game and direct evidence from a support article to suggest that AW would indeed be available in event chests. I quote, from the support article,
Event Chests - Only Mythics belonging to the Event Kingdom for that week can be earned (If the newly released Mythic is part of the Event Kingdom then it can also be earned from Event Chests). (emphasis mine)
This article was last updated two years ago, after the purported change to mythic exclusivity in event chests.
Ultimately, however, it doesn’t matter whether the issue is one of miscommunication or lack of communication. What does matter, and what is incontrovertible, is that a significant number of players was misled by inadequate communication and attempted to pull AW from event chests between Monday and Thursday when it was not available.
As you state,
If we had made a mistake and misled anybody we would certainly give a refund. We almost always do, and if it’s not possible to refund we will compensate in some other way
and I believe these are sufficient grounds to warrant a refund or compensation. It has been suggested that this take the form of a soulforge recipe that consumes one copy of Archproxy Yvendra and generates one copy of Arachnaean Weaver instead, a low-cost, low-effort-to-implement solution that would put things to rights. Isn’t player goodwill worth this much?
Setting this issue aside, I am shocked and disheartened by the lackluster response to this issue so far.
- As yet, no changes have been made to the offending support article that directly suggests that Arachnaean Weaver would have been available from event chests.
- The official resolution to the issue was posted as a regular comment in a hundred-plus-comment-long thread, instead of as a thread or website post.
- There is no in-game mention of the planned solution, that Weaver will be available in the soulforge for the next week at a reduced price.
- Your reply on the PQ3 forums, in which you summarize the issue and the official viewpoint, contains important and relevant information that was not communicated on the GoW forums at all.
In other words, the official response highlights and exacerbates the underlying issue of misleading communication that was the root cause of this problem in the first place! GoW can surely do better—for instance, the recent Potions of Power bug was quickly resolved and generous compensation sent out to affected parties.
Please make this right. Please make GoW a game I want to support.