Too bad they didn’t know this would happen even though they now claim - as usual - that this was working as intended.
Then don’t cause yourselves any problems - send a copy of Arachnaean Weaver to every player.
Do you lose a bit of money making potential? Yeah… Maybe.
But you’ll regain/retain trust of the players which is ultimately way more valuable and will likely make you more money in the long run.
It’s also the easiest solution with the lowest work load - and time is money as well, right?
Complaints will stop, support tickets will stop - people will be happy again.
I have been playing this game for years and after spending 3k+ keys for a troop that was supposed to be in event chests but was not i have a very very bad taste in my mouth now. And for a dev to come on here apologize and say it wont happen again, that will not cut it bud. I for one will fight to the bitter end for justice and compensation on this issue.
BuT tHe EcOnOmY
Seriously devs, this time you collectively put your foot in it by way of absurdly vague wording. Throw the community a bone and make this right. Or more accurately (I assume) make the case to your bosses that you need to make this right out of principle.
I have no horse in this race as I’m not one of the affected players. Just…do something to convince your bosses to pull their noses up from the balance sheet a little and do the right thing. Please?
Things like this need to be reported to the app stores/steam store.
I’ve done it on Steam and ios. I also added in the vault keys not showing odds. The more of us do it, the better chance they will do something about it.
I sent screen shots of the in game notice about what is in chests and also what is on their website. I also sent in one of Kafkas response and one of the vault key flash deal, which does not have the odds like the other keys do.
Its too bad the US Congress is busy being useless or that bill introduced governing loot boxes might be law. When that happens, they can’t hide behind their tos any longer.
Could there be a temporary recipe added into the soulforge to craft a Weaver using an Archproxy as the material.
That would give the player the choice, if they pulled multiple Archproxy troops then they can swap for a Weaver.
There’s no rollback needed, and rollbacks aren’t perfect as there will be plenty of people happy with getting a proxy. And some that would get their keys back but no chance to spend them again until the week changes now.
How does a soulforge recipe sound to people?
This is the best idea so far!
I love this idea, especially if it gets applied to other kingdoms too. Obviously it won’t since this is a gatcha game, but I could see the Archproxy → Weaver being a great solution for this blunder since, as you stated:
- Simple solution that doesn’t involve any complicated rollbacks
- Gives the players the choice, just like with the Bandit and Gobtruffle rollbacks
- Doesn’t “upset the economy” since it’s exchanging things of equal value and not simply giving one away
Too good an idea for these devs, I’m afraid.
That’s actually a fantastic approach, fair for all parties involved, trivial to implement, doesn’t require effort from support.
@Kafka Adding a ping here, so IP2 can’t claim ignorance whenever the fair compensation topic comes up in future.
I think it’s just a stock auto reply that’s generated whenever anyone submits a ticket. Once they review your ticket, they send you a response with actual human feedback. I can see how you might think through context this is you being blown off, but I don’t think that is the case. This just looks like a normal reply to anyone putting in an issue through their system.
It doesnt look like a stock auto reply unfortunately. Here is the stock reply I got just a couple months ago:
The response to @IMMABAUS looks like they’re closing the case. It specifically says they won’t respond to it here. I am guessing they asked for compensation? I really hope this isn’t how players being cheated on are being addressed.
The devs need to compensate everyone that rolled (I didnt, it doesn’t affect me, but I would love to pay again one day if the devs don’t steal money).
Has anyone who rolled been compensated?
I might well be wrong as I haven’t submitted a report ticket in a long time. It just has that feel to me as someone who has worked with similar ticket/automation emails in my professional life that is has the vibe of stock language. Lol, then again, I’m just some dude on the internet.
EDIT: Edited out redundant sentence so I don’t sound illiterate.
It’s 100% an automated response chosen by a human that decided that the issue at hand isn’t worthy of a personal response.
When a player first submits a ticket they get an automated response acknowledging that a ticket has been filed.
90% of a time a player will get a genuine response.
This time (and times I’ve had personal experience with) any time a ticket is submitted where the devs could be legally liable due to bugs or gotcha type actions where players are mislead. A stock reply is sent back to the player to ensure that the dev doesn’t say anything legally liable.
It’s a text book response from a company that has only become worse in regards to player service every day since acquired by 505 Games.
I’d compare it to Cancer but at least cancer will show up on scans and x rays.
505 reps are the most cowardly reps in the world. Which makes sense I guess. If I sell my sold for a living I wouldn’t want to interact with my customers either.
i opened a ticket last monday (10/4) and got this response with no real answer or solution:
In which i replied with:
This seems like an edge case that you’ve overlooked, it specifically states in game “New Mythic Troop Exclusive to Glory, Gem, Guild & VIP chests for one week only” it has no mention of event key chests there. That’s very contradicting and confusing, this is disappointing for players like me who’ve wasted half a years worth of event keys here with no real resolution, so i wouldn’t consider this “Solved” at all.
How do you explain your in- game documentation:
They finally replied to me today (10/13) after the event has already been over for a week and a half. They closed my ticket and sent me here to this exact forum post.
So here i am, reiterating everything from the ticket i opened, I was lucky enough to pull AW from event keys on friday so i’m not as upset, but I did waste 4400 event keys beforehand based on their contradicting documentation regarding mythics on event chests.
The fact that they think their answers are acceptable and solve the issue is mind boggling.
Silce the issue, stop pretending it was working as intended and people should have known.
You guys didn’t even know yourself.
Give players a way to trade one of their Yvendra copies for AW at least.
You messed that up so you should fix it.
Nowhere else but in games do people think stuff like that is acceptable.
I got the same reply as yours, so reading this post is the final solution from them and what we should do is pretending that nothing happened to our keys and gems? The game is great, but how they deal with these kinds of issues made us so disappointed.
Open a new ticket, reference the closed ticket, insist that this solution isn’t remotely acceptable. Point out that the forum thread you are supposed to keep an eye on appears to have been abandoned. The last official participation is from over a week ago, contains claims proven to be incorrect and hasn’t been responded to in spite of multiple clarification requests.
This really needs to be made more public. Gaming company forgets to put advertised jackpot into paid for gashas, claims four year old community request as reason, refuses to refund or rollback because “it’s not a simple solution”, proposes to talk to the hand instead. I’ll probably be too busy, but just in case, would you be okay if I publish your customer experience?
This is ridiculous.
Devs, you have literally stolen from players. You offered X but sold Y. Pretending you always only offered Y doesnt make that true.
Everyone effected by this, keep resubmitting your tickets until you’re refunded in some way. Publish your poor customer service for the community to see the theft. Devs, keep up your end of the sale transaction.