Lorem ipsum dolor sit amet, elit eget consectetuer adipiscing aenean dolor

Spin Me Right ‘Round

It was changed in July i believe. In the 5.6 patch. The issue has come up couple times.

And no, i do not believe it was in the patch notes

4 Likes

Open a support ticket, insist that they roll back your event keys. Offer that you would consider the issue settled if they exchange one of the Archproxy Yvendra you pulled for an Arachnean Weaver. You’ll probably need to go several rounds, if they keep refusing be prepared to turn up the heat. Further steps depend on where you live and whether you purchased anything recently for money that could remotely be related to those event chest openings, e.g a bundle that contained event keys.

6 Likes

okay, so please also confirm that Arachnaean Weaver and Yvendra will be possible drops on Friday for event keys.

Per the game guide, AW should have been in the chest.The devs decide to distort their own guide to save themselves from having to accept any responsibility. It’s not the first time and it won’t be the last.

12 Likes

Funny how devs didn’t answer this exact question last weeek in the other thread. Methinks it’s because even they didn’t know what would happen. So they wait to see and then claim working as intended and has always been that way. :roll_eyes:

13 Likes

The reason the new Mythic Troop is exclusive in Event Chests when its Kingdom is the weekly Event Kingdom is because we made it this way roughly 4 years ago based on feedback from the community.

It is very rare that the weekly event Kingdom during the new Mythic exclusivity period is the Kingdom the new Mythic belongs to. We apologise we didn’t add Event Chests to the news post in game in this special case.

Unfortunately, it’s not possible to rollback all the Keys spent as it’s not a simple solution and it could cause more problems than that specific solution would be worth.

We really do understand the frustration around this, and we’re sorry the schedule lined up like this. In future we will be looking at doing 2 things:

  • Avoiding having the new Mythic Troop’s Kingdom be the weekly event Kingdom during the new Mythic’s exclusivity period

  • On any occasion where we can’t avoid the above, editing the News post temporarily to include Event Chests in the list of Chests the exclusivity period applies to

We are sorry this happened, and we’ll do our best to just avoid this situation altogether in future.

1 Like

Although I am glad to see an apology, since this is a gacha game, dont people who rolled deserve something? Some of them paid money. Others saved keys for months. Some did both.

Personally, I didnt roll, but I used to spend money on this game. I havent lately due to recent issues, and seeing people not being compensated here is concerning. What incentive is there to spend money if it can be stolen?

Undoing rolls is difficult, that makes sense. But what about giving people keys or gems? Refunding real money?

1 Like

I don’t think this will be a problem in the future. Its only a problem now since it wasn’t communicated that this was the scenario for event key drops until after it was too late for many people.

3 Likes

well Kafka.

Please tell me what should I do tomorrow if I spent 600 green keys and received 2 copies of the event myth?
why not make an exchange of myths? for 1 day?

I understand that everyone is sorry, but what should I and the rest of the players do?
I’ve been collecting keys for 3-4 months. Kingdom wait a year.

If this is not an argument for you, think about what people who are willing to pay will say and see how developers fix errors.
If you spent resources although there was a mistake about which we did not know, it is your problems…
fantastic…

why not introduce a mutually beneficial solution?

3 Likes

Quoting the official help page:

  • Event Chests - Only Mythics belonging to the Event Kingdom for that week can be earned (If the newly released Mythic is part of the Event Kingdom then it can also be earned from Event Chests).

Maybe I’m too sleepy, but this seems to allow for little interpretation?
“The new mythic can also be earned from Event Chests, but older mythics alson’t”?

3 Likes

sls, do you always see web help and not help in the game itself?

it turns out that everything that is written in the game should be ignored?
???

Sorry, I need the web to play the game, particularly on Mondays and sometimes even on Fridays - I know it’s sad.

plz pray 4 me :crying_cat_face:


I was actually trying to make YOUR point, maybe you didn’t understand my post.

1 Like

sorry, I do not understand the logic of the game developers and their stubbornness. they also make bad publicity for themselves.
Sorry again, I’m just nervous and too tired.

1 Like

When… Did… This… Happen…4… Years…ago?

As in what Mythic troop was released during it’s home kingdom week that you are citing?

Community feedback would love to know.

2 Likes

That’s 100% a lie. Based on your company’s version of trying to do your best the past 2 years.

Although best is a perspective. So perhaps you think you’re doing your best given the confines of the absolute shit resources that 505 Games gives y’all to succeed.

So I retract my statement. You aren’t lying to us. Y’all are lying to yourselves.

1 Like

The simple solution is to mail each player in game Arachnaean Weaver. It may not be the most cost efficient solution short term.

But long term I can promise you it’s the smartest long term solution. This debacle doesn’t sit well in people’s minds. Games are all about rules. And y’all making up the rules. (Whether it was 4 years ago and didn’t say shit or this week and didn’t say shit.) Is not just unacceptable but illegal.

More has to be given than just some gems or a public apology to make this right. People were conned into looking for Arachnaean Weaver. And I don’t franking give money to con artists. So be professionals and pay up when you Frank up. Or be the next company on the 2021 cancellation list… because y’all have pushed it too far at this point.

11 Likes

Australian players should submit a complaint to the Australian Competition & Consumer Commission:

Players in the US, UK, France, Germany, Italy, Spain, China and Japan may be able to submit a complaint to their respective consumer protection authorities, given that 505 Games also operates in these countries.

5 Likes

Kafka, would you mind sharing the source for this claim? For the record, 4 years ago kingdoms were still receiving their very first mythic troop. It feels difficult to believe that the community was shouting for this very first mythic to be the only one in event chests, considering that there simply weren’t any others that could have been in there. Back then it wasn’t even yet announced that there would be a second round of mythics for each kingdom.

That sounds like a really awkward legal position to be in. However, the need to refund doesn’t get voided when the approach that hands out the least viable amount of compensation is difficult to implement. Quite the contrary, as you probably know you are required to fall back to a possibly more generous approach that is technically feasible. Sending out an event key for each one spent to open the incorrectly configured event chests is a perfectly valid solution here. It satisfies the requirement that no customer receives less than they paid for. Of course, this would likely be way more generous than you would prefer it to be, maybe you should work on your compensation tools for future issues of similar impact.

My personal recommendation would be to post an announcement that players who pulled Archproxy Yvendra from event chests are eligible for a swap, they should contact support in case they want it exchanged for Arachnean Weaver. This is a reasonable compromise that saves you effort and credibility while still ensuring that players receive what they were led to believe they paid for.

16 Likes

As another personal recommendation, bury that idea, it’s doomed to fail in a spectacular way. Whoever is going to be responsible for temporarily editing the news post will forget about it, causing the next refund fiasco.

Always run all mythic troops in event chests in parallel, that’s what got communicated in the past, that’s what the official documentation suggests, that’s what’s being announced in-game. There isn’t any reason to create some convoluted special handling here, it’s not like mythics suddenly disappear from the event chest pool whenever a newly released mythic belongs to a kingdom different than the event one.

8 Likes

They aren’t going to do jack. They will either wait for it to blow over or be replaced by complaints on the next fubar situation.

1 Like