So to resume, because one of my member was away to visit family for Xmas, he wasnt able to connect the 1st 2 days of the week. In an unconcerted decision, a member of my guild contributed 25 Millions on Legendary tasks, then another one and next day another one…All other 29 members were online to collect all mails except this one member.
The week before, we won the Guild war and the mail with the 1500 gems was not anymore available for him.
He deserve this reward! He leveled his sentinels to 5 and did all the 30 battles.
The answer he received from the IP2 team was “not possible to give you these 1500 gems because it wouldnt be fair for the other players!”. Is that a joke or?
Also why making disappear the oldest mails to begin with? In a real mailbox, if its full, its the newest mails that cannot be added anymore, not the oldest that would disappear!
This decision is sad, impossible to understand and really pathetic! Devs, you can easily check that he really didnt receive these 1500 gems and there is no reason to not give them back to him. It was Xmas time, special time!
As a guild leader, not much I can do but I will take 2 decisions as a protest:
One immediate will be to add as a requirement that its now forbidden to buy Guild seals/keys pack with real money in my guild.
About Guild war, we always had 30 members leveling sentinels to 5 for ALL Guild wars except the very 1st one! That is 10’200 gems investment (30x340) on each Guild war.
Starting next Guild war, all 30 members of my guild will be leveling sentinels to 3 for a cost of ZERO gems.
Oh I forgot…he received 40 gems from customer support…apparently to apologize to have making him wait before answering…
That being said, Happy new year!