What you were expecting to happen, and what actually happened:
Dragon Tales (new tome available from Raid Boss event) states that it should make a mix of 6 red and purple gems for each Dragon’s Claw ally. In my screenshot, with 4 allies, it should have created 24 gems. Unfortunately, the game did not register any of the allies correctly, and did not create any gems.
How often does this happen? When did it begin happening?
This has happened every time that I have attempted to use the tome in the Raid Boss event. I have not tested it in other game modes.
Steps to make it happen again
Literally just use the tome.
I am actually quite upset about this, as I spent $5 to buy the gems to get this weapon, only for it to be completely useless.
The devs thank you for your Report that they won’t do anything about until after the event is almost over.
(It’s fine that they don’t work weekends. But off time should be contingent on doing your job correctly during the week. You Frank up, oh shit, you gotta come in on the weekend to fix your frank up. Seems fair.)
Is there going to be any compensation for the wasted Gems at least ? Was really looking forward to using this new weapon . Bought that high of tier just for the weapon too.
They used to give out compensation for when things went wrong back in the day. We even got a new troop as compensation once for a server issue before . Desdemona was the troop .