I agree that the new way they handle these things is… not very good. Forcing people to sign up on a forum to report a bug is quite the step back from just mailing support so that no strangers can see the issue (since yes, the reply is automated and you never know when you get that automated reply when you wanna submit an exploit you found or something…so that you then have to post it here.).
But apparently, they have to do it this way now because they simply don’t have enough staff to deal with the stuff people sent to support, including stuff like “A Level 80 player pulled a mythic from a chest and I didn’t even though I’m Level 1000, your game is broken” and the like. But I never had issues with support - they were always helpful and the response time was not bad or anything.
I find publically posting these issues not very good. After all, the support form asks for a lot of personal data (from invite code to guild name to level) for good reasons - to validate your account - and that’s not stuff I absolutely wanna post online for everyone to see (and then be able to send me a PM about how my guild is horrible and if I don’t wanna join theirs or something). The bug report form here doesn’t ask for it, but still, they might need the data at one point or another. At the very least some people - like me - refuse to upgrade to newer OS and use older ones which aren’t getting virus updates by Microsoft anymore, so are an easier hacking target. Making me post my system in a bug report does sometimes make me uncomfortable because of that and I tend to wait a while before I make a report in hopes someone else does so…
So yeah, it’s not very professional anymore, sadly.