Hey everyone! Those of you with support tickets may have seen some new names creeping about, so we decided it was time to introduce you to the new humans in our office.
@Cyrup is our new Player Support Manager! She is in charge of support operations and streamlining the process. With her onboard we should see our first response time shrink as we become increasingly efficient. Fun fact, Cyrup is a morning person because something is wrong with her.
@Kafka is our new Player Support agent! She is fluent in support-fu and has been smashing through tickets at an amazing rate. Fun fact, Kafka ate her twin in the womb. (She didn’t really, but she couldn’t up with a fun fact so I did for her.)
Our two new lovely humans won’t be super active on the forums yet, but we thought introductions were in order. Please treat them well while they settle in… and afterwards too!
Such a moral dilemma: Should i really say “Welcome!” to people going into the “House of Madness” which is Player Support? What’s left of goodness and mercy on my heart feels more inclined to say “I’m so sorry for you…”