Quest menu (RB Button) is gone

Support Support (PS4 / Xbox)
1

Hi.

First I have to apologize. I can not speak good English and have translated the text into the English with the Google translator. I hope you can still understand where my problem is.

I play Gems of War on the Xbox ONE.
I have a problem for over 3 weeks. I had opened gold boxes as the game hung up. Since then, I have no quest’s on the overview page and also no daily quest’s (RB button). I have tried many things to fix this.

The game uninstalled …
Remove temporary files …
Remove all memory and reinstall the game …

But everything does not help, the quest menu remains away, which I find very unfortunate, because thereby I lose a lot of keys, fame, gold, and precious stones. I hope that maybe help me here.

2

Hi SonicX, could you tell us your Invite Code? It could be an issue with your account which we will look into.

3

my invite code is TAKS SONICX_HK6P

4

Thanks SonicX! We looked into your account and we found the issue. We’ve fixed up your data and you shouldn’t be receiving the error anymore. :slight_smile: Apologies this happened in the first place - we had previously found the cause of this type of issue and had fixed it in our upcoming patch, but unfortunately that doesn’t help you now.

5

Hello.

Thanks for the quick help. The quest is back again :slight_smile:

But a task does not seem to work.
There is: “donation in the guild menu gold …” Order completed. Look back tomorrow. "

So it has been there since the quest is back.

6

Hi SonicX, if you restart your game, has your last task changed? We changed your last task.

7

Hello Alpheon, yes this morning was the last task then another.

Thank you very much for your help. :slight_smile: