I can't say that I am disappointed, because I am not surprised anymore.
I am just feeling angry.
We have been spending 3 months sending PMs to the devs and submitting tickets about someone. Not the only cheater in the game, by very far, but a very blatant one.
We have sent the devs on several occasions some very detailed information and data.
To no avail.
I have received a few standard messages "we can't say anything about our investigations", and a few gems in apologiy for the delay that other people would probably have needed more than me..
But in fact it seems that there has been no investigation at all.
I am disgusted to see that far from being banned, that person is in the leaderboard again.
We have recently submitted an even more documented ticket about someone else that has been completely ignored.
Cheaters are unfortunately no priority. Reporting them is useless.
Sadly being dishonest seems to be an advantage in GoW.