Problems with the game

Hey there…one question,I don’t know how to get back my old account.I had problems with the game and I reinstalled it again ,but now i seems that I can’t get my old account back😑…I mean I asked even help on the site and nothing.I don’t what to play all over again until I reach my level…heelp

Put in a support ticket at

Thanks,did already and I wrote another request now…I hope it’s going to work…thx

Due to recent server issues, it may take our support team a little longer to get back to you.