Is there any chance to get the community involved in this in some way, at a point in time where the biggest blunders can still get averted? To give some examples:
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“We’ve improved the way daily offers work. In the past, an open task like upgrading a number of weapons triggered random ingot offers, possibly of a rarity you didn’t need. We’ve changed those to always offer bundles instead, in this case a number of ingots of each rarity. And we’ve even slashed the total cost a bit, you pay 10% less compared to buying each ingot in the bundle individually! Happy?”
Community: -
“We’ve simplified daily offers, they now only contain gold, souls and glory. Those are the basic resources that every player needs, so this should be helpful for everybody. Happy?”
Community: -
"We’ve removed daily offers entirely, you are now able to buy a bronze loot chest (250 gems), silver loot chest (500 gems) and gold loot chest (1000 gems) each day. They each contain random items highly useful for any player. Unfortunately we can’t disclose the details, but with a bit of community research you’ll eventually figure out we use treasure maps, gold keys and common ingots as stuffing. Happy?
Community: -
"We’ve finally figured out that our generated offers are only as good as our understanding of game mechanics, so they are bound to fail. We’ve moved to a shop approach instead. There’s a huge selection of items to purchase, including imperial deeds, books, warcoins and cursed gnome bait. You get 3 shop tokens each day, they don’t stack, buy whichever offer you want. Arena runs now award a silver shop token for an extra purchase opportunity, reducing the gem cost of the associated purchase by 10%. There’s a catch, each item has a weekly limit, so you can get at most 3 imperial deeds and 1 cursed gnome bait each week. Happy?
Community:
Even if you only plan to remove some specific offers (e.g. the notorious “Kingdom Helper”), talking early about it and taking feedback into account might drastically improve the acceptance rate, at pretty low cost.