[Not a bug] Yue-She missing in event chests

[Fourdottwoone]

Platform, device version and operating system:
PC/Mobile

Screenshot or image:

What you were expecting to happen, and what actually happened:
Yue-She is the featured legendary troop from the Lunar Reflections event half a year ago, see Holiday Event: Lunar Reflections. It should be in event chests this week. However, unless players have been getting impossibly unlucky, it hasn’t been added to the loot table.

Steps to make it happen again
Spend several thousand event keys, fail to pull Yue-She.

[DracoL1ch]

Thumb of rule first to ask devs about troop’s availability

[Jeto]

I’m following up, I just am also checking if there ever was a post announcing it was added to chests in the first place

[gow]

@Jeto

I’m following up, I just am also checking if there ever was a post announcing it was added to chests in the first place

As a programmer myself, I can hardly think of any reason why this can not be automated.

[Jeto]

I agree, fam

TLDR; it’s something I am SURE I have asked about, a lot.. and don’t recall the reason why it’s not currently. But will be again.

[Jeto]

Confirmed the troop was not announced as released, so I am currently following up on when we can expect them to be added to chests! They are currently expected to be added in the week of the 21st

[Fourdottwoone]

@Jeto

Confirmed the troop was not announced as released, so I am currently following up on when we can expect them to be added to chests! They are currently expected to be added in the week of the 21st

Holiday troops don’t get announced as released, they end up in chests automatically after 4-5 weeks. It’s in the official patch notes:

@Jeto

The New Legendary Troop will go into chests 4-5 weeks after the Holiday Event ends.

Jeto, I’m sure it’s not your fault, but this isn’t a solution, it’s adding insult to injury. Some players wasted thousands of event keys chasing a troop that, by all official communication, should have been around. We have no way to know when your loot boxes don’t contain what they promise, due to configuration errors, we have to trust that we don’t get cheated out of rewards. Please bounce this back to whoever is responsible for this mess and kindly ask them to come up with a proper compensation scheme.

[Jeto]

At some point there has been a change it seems.
Carmina was 4-5 weeks (the first holiday event) but in the Holiday events recently, they are 2-3 months.
Which I pointed out to the team to try and backtrack when that began

@Jeto

The featured reward in the Spring Into Action event is the Legendary Troop, Beltane. He will start appearing in chests 2-3 months after the Holiday Event ends.

The recent Summer Holiday and the Lunar Holiday, Yue-She is from, are both missing any announcement of when the troops would be released. Neither blog states 2-3 months.I haven’t gone back further in the Holiday blogs other than the Easter one I have quoted above.

@Gems-of-War

The featured reward in Castles in the Sand is the Legendary Troop, The Sandstone Sentinel.

@Gems-of-War

The featured reward in the Lunar Reflections is the Legendary Troop, Yue-She.

While I have passed this all onto the team, I cannot say if there will be compensation for this, as there had been no announcement of when this troop would be available, and no announcement that it was available in chests.
I cannot say if the announcement of when they will be added to chests missing from the blogs was intentional, to give the team space to release them whenever they can or if it was just human error and that line was missed.

Just laying everything out that I have.