What you were expecting to happen, and what actually happened:
We were promised compensation for this. I received nothing. I spent gems and purchased lanterns with real money. I also played up to almost the third boss when all my progress was wiped out. I did not play for the rest of the week as I could not restart from scratch. So I lost my entire time and money investment.
How often does this happen? When did it begin happening?
Last week.
Steps to make it happen again
SEND ME FAIR COMPENSATION
it’s 37 minutes after weekly reset (5:37pm local time here). We will be sending the compensation very soon (I’m hoping it will be tomorrow during business hours) but it won’t be tonight.
If the “weekly reset time” that you mention is “inconveniently placed” for “the team”…
I’d know a solution. Not a very complicated riddle.
Completely irrelevant information for the players though. There was quite some time already last week to work this out, that chance was missed or planned not taken serious. The communication of such situations is highly problematic.
Will compensation be a hooray 50gems for everyone or is it a well considered and individually fair compensation? I didn’t, but many players “paid real money and got ‘wrecked’”. Will be interesting to witness how these players will get treated.
Since it has been quite a few days for “the team” to work on and prepare a fair and satisfying solution that could’ve/should’ve been ready last week - and still isn’t ready effective with weekly reset now it feels more and more disappointing each day that passes by.
Well, to be fair, they didn’t say that compensation would be sent out right at weekly reset, just some unspecified time afterwards. There’s actually some relevant part in that information, it’s “we aren’t entirely convinced the fix will work for everybody, we’d like to look at the results somewhat longer than 37 minutes, please be patient”.
If they really wanted to compensate the player base I think getting all the normal dungeon rewards x2 would be fair since that’s essentially what you are buying from the underspire. Since torches give x2 rewards in the boss battles. It wouldn’t kill them to fairly compensate us.
I couldn’t agree more, like the game a ton, I’ve stuck with it through good and bad, but it seems like ZERO good lately. Almost like they are literally trying to pull the plug.
I don’t really have an issue with the devs taking their time on compensation if it’s done right. My concern is that it’ll be done right. Communication on that has been poor, and @Jeto made a very unfortunate statement on the reset thread that, well, we got a free lantern out of it—for an event we couldn’t use it on. It didn’t inspire confidence and we’ve heard nothing of substance since.
I spent 500 gems last week that were lost. I’m not going to spend any this week unless I can be assured, today, the issue is fixed. And I say today because there’s no point starting the event if I’m gonna run out of torches before the end. It often takes 13 torch purchases (65 extra torches) to finish, which is fine at a rate of 2 purchases a day but if I skip today, 13 becomes impossible without getting ripped off.
The compensation part was not the issue. I think they said that would come. The issue was what to do with the rest of the week which was ignored. I waited til Saturday and had to spend gems to get the 2nd reward on Saturday to avoid having to spend even more gems on Sunday. Those 14 I lost caused me to have to spend when I usually do not have to unless I go much further.
