Kafka, everything is rather clear with genuine hacking so I don’t care about it; questions about unfair bans remain of interest, though.
It’s not a secret that your cheatbot gives false positives (you claim that those constitute a very small amount of all cases…well, of course you’d say exactly that thing, no surprises here), consequently - what are you doing about it? Since there is no human involved in account banning, how often do you go over ban-logs to make sure there are no unfair bans happening - on daily basis? weekly basis? monthly basis?
Perhaps, you never do it voluntarily and only start looking into it when unfairly banned player submits a ban appeal and it, along all legitimate bans, goes through your lowest-of-the-low priority list and then you finally decide to grace them with your divine mercy and look into it.
What, according to your guidelines, is reasonable amount of time that unfairly banned (in other words - somebody whose ban is fully, entirely, totally, 100% your and only your fault) is supposed to wait until being reinstated?
Yes, I know quite recently you overturned a false ban involving too high hoard levels rather swiftly, but I wouldn’t take that case as indicative of anything. What it says more than anything is that CAPAs (ha, that phrase is something every audit in pharmaceutical industry loves!) is not a priority for your team - as it was repeat instance of the same issue which means that your team knew about the issue being a thing but, likely, did nothing to prevent it from happening in the future and, probably, we can expect the same kind of ban to repeat again one day.
Next, how often it is appropriate for an unfairly banned player to remind you about a pending ban appeal without you banning them even harder for being pestering and needy? Keep in mind that A) player in question is originally banned because of 100% YOUR fault without them having done anything wrong and B) things are known to “slip through the cracks” on your end and never get looked at, if not for incessant remainders.
(Of course, it’s pointless to even think about compensation when (or if) unfairly banned player gets reinstated - if Krinlegate was any indication, you don’t know what fair compensation means.)
Anyway, I was just wondering if it’s worth going through all the hassle and attitude when one gets unfairly banned…maybe, if such day comes, it’s more beneficial to simply move along and take ones money elsewhere.
I’ve also mentioned thiis multiple times on the forum as well over the years. We weren’t trying to withold the information at all 
