Thanks everyone, we found the cause of the issue, it does require a client update, however we’ve made a temporary fix in the meantime. This temporary fix required us to visually hide Unlock Scrolls and Dooms Defeated in specific circumstances, the full details are here, please help me spread the word and share this article with your Guilds:
https://gemsofwar.zendesk.com/hc/en-us/articles/360001970276
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