Lost reward after pop up window. lost 400 purple shards and reward after pop up window. lost 450 gems and rewards after pop up window

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Platform, device version and operating system:

Screenshot or image:

What you were expecting to happen, and what actually happened:
This is simply what you were trying to do and what happened instead. Example:
‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’

How often does this happen? When did it begin happening?
Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

Steps to make it happen again
Sometimes there are certain steps that can lead to a problem that may not be obvious!
Example: I lose once in the Arena.
I then exit to the world map.
I then tap on Broken Spire on the map and then tap Arena.
Broken Spire’s quest loads instead of the Arena

Hello @hutlitut!

I’ve checked the logs of your account and I can’t see any batches of 450 Gems going missing.Did you mean diamonds?

if not, please provide more details on your issue and what you mean by “pop up window” ? What exactly were you doing?


It is long time ago i lost 450 gems. it was before the diamonds was introduced. i was spending the gems and i pressed the skip buttom. suddenly the gems and rewards were gone. The frame changed and i left the chest menu and went back to the starting place as if i just had opened the game. the game continued as if nothing had happened. the pop up window with an offer was not involved this time. i hope this answer helped