Just as a small update, the team is actively investigating what has caused this issue for users where the game gets stuck in the loading screen.
I’ve grabbed a few accounts to pass onto the team, as well as some of their crash logs, so hopefully the cause is found.
Currently, there isn’t anything else we in support can suggest other than reinstalling as a current work around, it’s annoying but at least it’s not a total lock out.
Once I get any news, I’ll update here and the known issues article. You don’t need to submit a ticket or leave a comment if you are experiencing this issue, but reach out with a ticket if you need help recovering your account again after reinstalling.
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War please contact support here. To report a bug go here.
Describe your issue: stuck on the splash screen trying to start game. Worked once after reinstalling but then stuck again.
How do I do to get hold of my password before reinstalling since I can’t get past the spinning wheel? Is there another way to recreate my account? I want to play!
I’ve had to reinstall this game twice on my iPhone in the past 4 days after the update. Reinstalling is not a fix, it’s a horrible way to overcome whatever bug was introduced to this game. I’ve burned through my data limits already. You really need to fix this issue and fast.
In summary, it logs in then shows an endlessly spinning loading circle in lower corner and never advances to load assets and the game. I only reloaded this game once previously in the past 4 years and that was to get some missing card pictures to start showing.
Can’t play since the new campaign started. Have tried to reload. Restart and all of that, and sometimes helps and sometimes not. Best part is i have paid for extra pass in campaign and for the pvp. Not regular but i wanted to reward developers of my beloved game and since i have paid most of the time i am hitting the wall. Looks almost like a scam
I’m having the same issue daily. Every time I uninstall and reinstall I maybe get 1-2 successful logins and then I get the spinning wheel again. Iphone 15 pro was running iOS 26 but just updated to 27.0.1 yesterday and it just happened again.
This may or may not be helpful information, but just in case…
I run into this issue intermittently when I try to play one of my iPads. (Haven’t tried it on the other iPad) I have not reinstalled the game. I have found that if I just force close and reopen the game, it will eventually load up. I haven’t kept track of how many attempts it takes each time. Even if I had, it wouldn’t be enough data, since I normally play on PC. But, I’m comfortable saying it usually takes about 3-5 tries to get it to load.
Interesting. I just tried the brute force approach you suggested. Exiting and reloading the game 6 or 7 times still didn’t let me in, but trying again after a phone restart, I actually got in without having to reinstall (I’ve already reinstalled twice this week)
I had previously tried restarting the phone and reloading the game without success, so at least this is more anecdotal evidence that a combination of app reloads and phone restart(s) may allow people to get in without needing to resort to a reinstall
Also still unable to login for last 4 days despite multiple reinstalls, iOS updates, and restarting phone several times. Very frustrating for a long time player, especially during a guild wars week!
