[known issue] Can't get in after the 9.4 update

Also, just resharing this from Thursday. I know this issue is deeply annoying, we’ve had a heap of tickets from players needing help recovering their account from it as well.
The team are going through some player data and logs that I sent through and are trying to find the cause.
That being said, I got those logs from players around Wed/Thurs, so they have not had a lot of time with them yet, our studio isn’t open on weekends.
Especially as none of us have had this issue on our iOS devices, which would have meant we could have gotten logs way faster.

When I get more information, I’ll update here again/

2 Likes

Thanks for the help. As you said, it works around 50% of the tries!

Ill add this to the known issues article too

I’ll let guildies know that there’s a wait time due to high volume: any ballpark on how long they may need to wait so they adjust expectations?
:folded_hands::vulcan_salute:

For specifically players with account tickets, if they have already submitted a ticket, they should hopefully get a reply today/tomorrow

1 Like

Thank you for answering so fast! It’s resolved. Thank you!