[investigating][visual] VIP Points slow to update

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Describe your issue:

I purchase things in game - and for the last 6+ purchases my VIP total says 1045 but it should be a lot more - and it appears that it may be correct by the Progress circle. But I don’t know exactly how much left I have to get to VIP Level 11 because the number is stalled at 1045.

Here’s ones I know I have purchased while being at VIP Level 10

  • Elite Campaign Pass Jul 22
  • Star Stone Bundle Jul 15
  • Guild Wars Medallion Jul 15
  • Star Stone Bundle Jul 10
  • PvP Premium Season Pass Jul 7
  • Star Stone Bundle Jul 7
  • Bag of Gems Jun 28

Screenshots or video:

so while there could be a technical error and a before/after set of pictures if your next purchase is probably the best way to prove the case..

just a reminder that a full 1,500 pts is needed to go from vip 10 to vip 11 and things like the Star Stone Bundles give 25 pts each for $5 and the Elite Campaign Pass gives 50 pts for $10. It’s a bit of a slow process, to the point where it really does feel like it might be stalled.

They should be quick on this one since it involves money!

See how fast they fixed the campaign?

Yet the game still crashing in front of hundreds of witnesses 3-4 streams in a row. Bad look. But no money thats the trend lol.

Good luck i think they will fix for u

1 Like

Thank you for the suggestion - but that didn’t help. Because this time the number counter went up by the amount I purchased.
And I was at level 10 when I purchased the Elite Campaign pass yesterday. Which is 50 points and I was at level 10 - so 1045 doesn’t make sense

Here’s today - Added Star Stone bundle (25 VIP)

Before

Purchase

After - And yes the Progress Circle Indicator does move - I overlayed them and the circle did move

Do not know what to do next.

I haven’t checked tickets yet this morning, so if you have already sent one, I’ll reply there with the same info or close it out.

I can only see your total VIP in your account logs, the view you can see in game - as Idle mentioned - only shows you how much VIP you need to reach the next level.

I can in the past 24 hours, you got 50 VIP for your Elite Pass purchase and then later 25 for your Star Stone bundle.

Which to me just seems like a visual issue in-game if the amount of VIP you have is slow or not updating.

I need to get an updated spreadsheet for the VIP article, but you have a total of 5,020 VIP points currently.