This issue has been difficult to investigate as it hasn’t affected everyone equally and appears random in nature. We will have more to share once we’ve had a chance to learn more about this issue.
I plan to follow up with the team about this and the other Guild War issue tomorrow and will post more information here and in the known issues articles in the help center once I know more.
To people offering to give us any more information we need, just knowing if anyone with the bonus point issue had any technical issues, including error messages or connection issues (whether on your device or from our game servers or even your internet service provider) in addition to this bonus points missing issue, that would be helpful to know. So far we haven’t seen any reports along side the missing scores mentioning any strange tech issues but it doesn’t hurt for me to ask.