Just an update, we’re currently still investigating why this happened to some players and not all.
If at all possible we want to correct the issue before weekly reset.
Looking at solving it is our priority right now.
Plan B will be what to do if it can’t be solved in time for weekly reset, obviously fixing it before then is 100% our priority as that’s the best way to deal with the issue so we’re not even discussing compensation yet as we don’t want that discussion to take away from actually sorting this out.
Generally speaking:
Plan A = fixing before weekly reset
Plan B = fixing after weekly reset so the scores/rankings are correct before the next Guild Wars
Plan C = compensation and any possible other measures.