[Investigating] Game crash

Hope the image shows, but when making 4 of a kind, the game crashed hard on me. It showed a pictogram with a loading bar with the mention of unity.

I’ve been getting these recently. No logic to it, the game crashes and a window message with a skeleton gif comes up saying unity error.

There are a few different instances we are aware of that are causing crashing or board locking.

https://gemsofwar.zendesk.com/hc/en-us/articles/10748078721679-Battles-locking-and-Gems-not-dropping-in

If you have any more specific information or just a screenshot of the error, I can add it to the ongoing report.

Hello Jeto. My board just crashed in the middle of a citadel battle. I can chat , but it;s stuck on the opponents turn and won’t go further.



I have no other choice than to back out costing me a citadel fight…

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!I am having trouble posting the screenshot. I did mail it, but I got a generic reply so my guess it will disappear in the big bin

Please tell me how to get the screenshots to you since it won’t let me add the image and the mail I send was qualified as bug report in a generic answer, so probably it won’t be opened

To take a screenshot print screen near F10/12 depending on keyboard does it. Ofc need be on a pc for that…

Also alt/prt screen or cell/prtscreen depending on windows version.

Windows game bar can get screenshot. It’s win R I believe or Win G to start it hat. Just go to screenshots and can take one.

Upload it, might have to trim its size, so either Sniping Tool, a utility called Greenshot or just use paint and edit and select an area. Save to clipboard, reply to the forum, either attach in menu or control V if on windows to paste said (if in memory)

I resolved my unity error. It was a hdmi to usb splitter for multiple monitor setups.

It’s a common unity error.

Unset Auto HDR in display, despite monitor settings/refresh rate
Set Optimisation for Windows Games in display
Unset hardware acceleration and variable refresh rate
Disconnect any games optimisation
Disconnect hmdi-usb splitter and additional none native hdmi 2.1 slot monitors when not using.

Pretend I’m on a ZX Spectrum…:sweat_smile:

No idea why it lets me post this now, but here they are. (first it said it could not post media)

I am looking at your tips of dumbifying my laptop … if I have to set up a cassette player with tapes to play the game I am right back at where I started gaming :slight_smile:

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It’s the same error I had

Google unity and electron based games that’s where I started my search on how to fix.. Do you have an internal gfx card and an external monitor?

@ladyevyan I replied to your ticket about your mail, so I will continue replying to you there.

@xolid99 and @Lady_Alfhild is it in random places throughout the game or the same specific screens?
How long before it happens? Or is it random each time?

Can I also have all your invite codes please!