[Known Issue] PvP battle got stuck, player can't do anything except retreating

Platform, device version and operating system:
PC/Steam

Screenshot or image:


What you were expecting to happen, and what actually happened:
What to expect: player is able to match gems and cast spells to finish battle

What actually happened: battle mechanics stop functioning, player cannot match gems or cast any spells. Still can chat or whatever except finishing the battle. I had to retreat or restart the game.

How often does this happen? When did it begin happening?
First time seeing this bug. I think there’s someone that met the same bug like me (they posted in this topic [Investigating] Game crash - #4 by Lady_Alfhild)

Steps to make it happen again
I don’t know

I can provide clip, but where can I upload it?

2 Likes

You can attach any videos to your post - but it’s only helpful if it shows what happens before the game board locks, a video of a locked board doesn’t more than a screenshot would.

Also, when exactly did the board lock? What was the last action you took in-game?

That other thread references there are numerous issues at the moment that can trigger a board lock.. for example troops transformed with Lycanthropy.

I don’t have a habit to record my gameplay, so it only shows what happened after the bug, but I think it’s still helpful to clarify what the bug affects.

Why don’t I see the button to upload video directly in post menu? Or did you mean attaching the video link?

The last action before the bug happened was that I used Essence of Evil as I remembered.

Then yes, this is the issue we already have in our Known issues list as something that can cause board locking and the team is already investigating.

So the solution is to stop using it until you guys fix it?

Losing pvp streak for trivial bug like this really discouraged me from playing pvp mode :frowning: