I liked the post from @Slypenslyde because it contained relevant information to help. The best way to see issues resolved is to contact our support team. Though it is rare, sometimes tickets can go missing, and if that happens we do apologise. Also, the ticket was sent during our holiday period, where many members of our team are out of the office to spend time with their families. (It’s also a time where we typically get a larger amount of tickets, as people on leave tend to play games and have the time to contact us that they otherwise wouldn’t.)
Our support team is actively looking into your ticket at this time, and you will have a response today. Please be aware that Guild Wars, and the bracket system, is working as intended at this time. I am sorry that this isn’t the answer you wanted, and apologise for any hurt caused.