The stores perform QA on our builds before approving it to go live. We have our game on 7 stores, so it takes a little time for us to get the go ahead to press the release button.
Basically that means that for client fixes, like this hotfix, there is always a gap between when we’ve finished the work and when the update is released.
If it’s a server fix then we can release it as soon as we’ve finished our testing as it doesn’t involve the stores, but for this hotfix, it’s a client fix.
We’ll be working out what we can do regarding compensation once the issues are fixed. We always wait until after the issue is fixed to sort out comp so we can have the entire picture of how the issue affected the player base and how long the issues went on for.
If you would like a refund, please contact the store you made the purchase through. On our end we can only compensate in game, I don’t have the capability to process monetary transactions as we don’t handle the money from your purchase, the store does.
Well in this case. It would of been a lesser evil than pushing it out during a Tower of Guild Wars Doom Week™. Literally the worst weeks of the year for the 10-20 still really active guilds on each platform.
Fun fact - sometimes when the map “flashes red” this is no mere flash but it can actually STAY that way indefinitely (i.e. until after the next battle when it reloads the map afresh):
Yes, I know this is late to the posting party (because Switch).
@Kafka please help. Broken again. I log in to play today and I get ERROR. Gems of War has a new version available. You will need to update in order to continue playing… There is no update to download. Deleted everything reinstalled, same error. Does your team own an iPad? Perhaps testing things before they STOP their player base from playing could be put on the checklist. This is frusterating. Here is an idea, stop pushing the untested updates please. Not even 8 days of play before its broken again.
@Kold I have helped a couple of players with this issue prior to today, some players saw it resolved after attempting to reinstall more than once - unfortunately, I do not know why this is the case as most others only had to reinstall once before it was fixed.
Also, make sure to clear your phone cache before reinstalling.
Thank you for reaching out. I have uninstalled and reinstalled a 2nd time and now I can get in. Not sure why it didn’t work the first time, not sure why it doesn’t just automatically update… Either way, you have fixed the problem and I appreciate it.
I assume you also got Lucky maxed already?
