Guild push notifications not sending

Bug Reports
83

This is what I noticed so far:

  1. When you’re playing on PC/Steam, notifications on the phone (Android) don’t appear at all.

  2. If you are playing the game actively on the phone, no notifications appear (before this notifications mess, the phone would ping me if Ihad new kingdom tribute to collect while I was in battle or on any other screen than world map. Not any more).

  3. If you have the game in the background on the phone, but not closed completely - again, no notifications. It used to work - not any more.

The game app must be closed completely for a new notification to appear. And then again - even if Ihave the app closed on the phone, but I’m playing on PC - no notifications on the phone. Not to mention that pet rescue notifications are gone altogether…

Please please please make it work like it used to work before… and sooner than later is better. Thanks.

2 Likes
84

Are all notifications that do come through, specifically Tribute?

85

Tribute only, and not reliably. Sometimes they come and sometimes they don’t. The time stamp at least is back. No pet rescue notifications at all. (Android 15, Pixel 8)

1 Like
86

When they do appear, is it right after Tribute is collected, or an hour after your last collection? Or random?

1 Like
87

For me, it’s an hour after my last collection. It has worked with the game open and closed. But still sporadically. Perhaps it could be because the tribute was not collected after the initial notification. This is on Android tablet. I don’t think I have notifications set up on my phone.

1 Like
88

I get them for rewarded ads, as well.

1 Like
89

There’s still a problem when playing on PC; no notifications of any kind then. I have notifications turned on for both phone and PC.

I’m getting tribute notifications and rewarded ads.

1 Like
90

I also have only seen tritube notifications and it’s not reliably an hour after last opening the game. It’s often longer than an hour.

2 Likes
91

On my Android device it happens once a day and only after I’ve opened the game up.

Ever since the old reliable notification was parted ways from. Notifications only come after opening the game at least for tribute. Pet rescues haven’t worked at all. I can’t speak to reward ads or anything else because those notifications have been turned off.
I’m replying to your comment because I feel like you are sincerely trying to help.
But obviously notifications for a mobile game is not a concern to 505 Games. Because I can’t help but feel not enough resources or money are being allocated to this issue. And I have to assume the only reason the old notifications company was let go of was a financial decision.

You stated in the past that it’s taking a long time to fix because testing keeps failing. If that is coming from a 3rd party company then I would call that stalling because they have no clue how it’s supposed to work. And if that’s coming from in house then I would say you folks thought notifications were a lot easier to code and manage than they are. So perhaps it’s time to give the matter back to the experts.

I’m not saying this half a year issue is causing retention issues. But I know it’s not helping. No one likes playing a broken game. As long as notifications continue to not work. Then Gems of War is a broken game.

5 Likes