Guild push notifications not sending

Bug Reports
1

Hi all,

From Tuesday night (PDT) (or unfortunately, weekly reset as some reported), unscheduled push notifications for Gems of War will temporarily stop being sent.

This means that even if you have Guild Alerts enabled in your in game settings, you won’t receive push notifications for:

  • Pet Rescues started by Guild mates
  • Guild chat
  • General Guild activity

Alerts to notify you the hourly tribute is available to collect are also affected.

image
image1281×465 88.6 KB

This issue is occuring due to transitioning to a new 3rd party service provider for the Gems of War push notifications. We’re currently working with the new provider to resolve the issue.

There is a help center article here that you can follow if you’d like to be notified when there are any updates about this issue:

We’re very sorry for the inconvenience in the mean time as we know these notifications are needed for notifying of 1 hour Pet Rescues and Guild communication.

3 Likes
3

Thank you for the explanation @Kafka .
Yeah, sadly the hourly tributes notifications were gone as well.

1 Like
4

Ah I’ll include that in the help center article and post above.

That will be because it’s a rolling hour so they’re “unscheduled” notifications :frowning:

1 Like
5

I believe it might also be helpful to move this post to Official News, Bug Reports doesn’t get much attention. :slight_smile:

1 Like
6

I hate to say this, but “never change a running system”!
Well, I guess you guys at least have, uhm… “reasons”!?

1 Like
7

Is there an ETA for this problem? It’s getting pretty annoying

3 Likes
8

Being cheaper and more unreliable?

9

I suspect the ETA for this is “when 8.2 releases”.

My theory here is: the new notification provider needs client changes that are in 8.2. The backend change of notification provider and the release of 8.2 to clients were both scheduled to happen on Tuesday for a seamless switchover. But then 8.2 got postponed at the last minute, after the back-end change had already happened; and we’re stuck in that mismatch until 8.2 releases on Monday.

1 Like
10

My theory is they saw a report that PC/Mers were gaining massively more tributes than all consoles so they went third-party to shift the blame save money

11

Eta? This isnt the first time its happened either

13

Do you think that spamming threads - even unrelated - with your issue will help solving it?

Please, submit a support ticket by following the link below.
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013615

15

Or start a new thread in the Bug Reports topic.

16

I think I was right: downloaded 8.2 and Android notifications have started appearing again.

17

May have spoken too soon: did get a tribute notification, did not get notifications for pet rescue or guild chat.

1 Like
18

Still no notifications for me on android

19

Screenshot_20241028_233656_Clone App
Screenshot_20241028_233656_Clone App2280×1080 121 KB

I Got one for tributes.

20

Right after I posted I got one too. But after tapping it, it didn’t go away as it normally should. So I had to manually swipe it away. I am wondering if it doesn’t go away after tapping, would it affect all future notifications?

1 Like
21

I got last hour and now again, but with a 10 minute delay, approx. Because I’ve already collected.
No pet rescues and guild activity though.

2 Likes
22

Hek of a start here. It’s been weekly reset, and I’ve installed the latest patch. Notifications still aren’t working. Are notifications the new guild wars?