Platform, device version and operating system:
various iOS devices. Other platforms as well (console) see other article
Screenshot or image:
What you were expecting to happen, and what actually happened:
I want to connect to the guild chat but get only the response:
“We don’t seem to be able to connect to the chat servers right now. Please try again later.”
How often does this happen? When did it begin happening?
It started for me a couple of hours ago (Europe morning, 2nd of March). Down since without exception.
Steps to make it happen again
Try to connect to the guild chat.
Yeah it did come back online but has not been offline for ages, what a pain. Never thought I would miss talking to my guild members so much and yes it’s the worst time being being tower week.
Before daily reset there was a server status message saying chat would be offline, but was gone after daily reset. Chat worked around 1,5 hours after reset, went offline about an hour, worked again shortly and then I havn’t been able to connect at all after that.
This is a well-documented SOP within this company: the only apparent method to avoid resulting frustrations in the long-term is for customers to adjust their expectations accordingly.
The only things that they make sure are fixed FAST when broken are the money making features.
All other features can - maybe - be fixed during office hours
Fellow community members. It’s not like Tower of Doom week is only 5 times a year now. There’s no way they could of scheduled messing with the chat servers at a more ideal time. Perhaps RNG scheduled the maintenance to be done this week and then surely the program didn’t do what it was supposed to.
Ultimately. No developer of Infinity Plus 2 should be held accountable for the only way to communicate with guild members within the game being down during the event designed for you to communicate with guild members.
Despite them choosing to take the system offline at the end of the day and not bothering to stick around afterwards long enough to make sure it stayed stable. Or idk…doing it during any week that isn’t a ToD week.
We require Discord. We are fine. It’s not cool for those who don’t require a 3rd party chat app.