Please keep this on topic. Arguing is in no way furthering this discussions, and personal attacks are not appropriate.
We review every ban on a case by case basis. We have always stated that banning is at our discretion and is a direct result of the severity of the infraction. In truth, we like to avoid banning where possible, to give players a chance to reform and be productive members of our community. Overall, our community is one of the more positive I have managed and been a part of.
In regards to the future, we are looking at ways to improve chat. I have also submitted the possibility of our guidelines (albeit a truncated version) be made easily accessible in game as a quality of live improvement.
In regards to the incident that sparked this thread, we reviewed the behaviors exhibited and each player was held accountable for their actions. I will comment no further on it, and am not here to argue with anyone, just clarify our thoughts and what I would like to see moving forward.
As said earlier, please keep this on topic and discuss this civilly.