I’m truly sorry you don’t feel we care about you! Far from it. I would like to consider that Gems of War has some of the most active developer/player community out there.
Yes, it’s obstructing a key gameplay mechanic. So why would we leave it in if we’re aware of it? We are here to help you play our game, if it it was something we could truly resolve ASAP we would have done so. I’m not authorised to give you a specific timeframe of the next update’s release, but as mentioned, it’s before Christmas (which is not too far away, especially if you consider we would like to have it out before Christmas day ).
Again, we’re physically unable to release a client update with a fix for this right now for various reasons beyond our control. I’m also new to the team so I’m not 100% aware of how much I can and cannot say to you. If I am being vague, that is why.
Thanks for your understanding!