Hey guys,
For updates on major issues please sign up to our help center and ‘follow’ the known issue articles.
Please know that if we could have fixed this by now we would have. We’re well aware of this issue and how it is impacting you! There’s no reason we would neglect the problem. The issue is fixed in the next update.
This is not resolved currently because it requires a code fix done directly to the game client, meaning we need to wait until the next update. We cannot bring the update release forward due to various restrictions from external factors, deadlines, etc.
We hope to have the next update launching before Christmas! 