Yeah, I forgot to check that possibility before hitting Send. My bad.
2 Likes
Yes no one find it, and this is the problem not the sample size.
Thank you for your feedback.
1 Like
Hey, I don’t need kurandara and I didn’t use any key this week but free gems as compensation are always welcome!
Numbers I fetched from 001, for today:
- Doomclaw: 20
- Kurandara: 0
- Cantur: 77
- All of the mythics found (including the above): 106 (this is because “today” includes before reset).
Cheers, Gary.
10 Likes
I hope devs have learned something from weavergate.
Putting Kurandara in the soulforge for 2k is unacceptable.
This time you can’t hide behind “working as intended because new mythic of same kingdom week”, just saying.
2 Likes
Devs misleading ppl “accidentally” or not “knowingly” is still a poor excuse to have a normal mythic (not boss) displayed in drop pool (Kurandara) but ISN’T in drop pool.
Like a soda machine saying .75 for a can of soda when it really costs $2.00 and you get a diff soda altogether (cuz the one displayed didn’t have any in stock) and you aren’t compensated/reimbursed at all for the extra change used (or gem keys used). It’s as if labels don’t matter. Yeah, there’s a 50/50 chance between 2 mythics but still. You’ll get Doomclaw 100% of the time in this scenario. This isn’t the first time either. It’s happened multiple times in the past.
But yeah, ppl need to check global channel for real drops before using keys.
1 Like
Garside you referred to gem keys. The conversation has been about the drop pool for event keys this week. Until Friday only the new Mythic is available in any non-event (e.g., gem) key drop pool (besides it would be insane to try for a specific mythic with anything which pulls from the entire mythic pool.)
1 Like
In my guild noone has pulled Kurandura either, everyone got Doomclaw!
Was already saying in guild chat that it looked like he wasn’t in the chests!
And now I see that other people and guilds are having the same experience.
Needs to be looked into!
1 Like
Hey all!
I reported this to the team first thing this morning after noticing myself.
The dev team is currently investigating, as soon as this is resolved we will look at compensation as well.
And once we have any further information, a member of the CX team will jump in here again!
1 Like
Drop rates used to be public for those smart enough to pull it from the game.
Perhaps if no QA is going to make sure that troops are in chests like they should be.
Then perhaps the data can be made public again.
The community does tend to care and manage stuff like that tremendously better than those paid to do so.
Weaver gate happened after the data went private. Weird.
4 Likes
Hello 
Just a heads up that the development team is rolling out a fix for this issue in the next 24-48 hours and Kurandara should be available in all appropriate chests.
And as for compensation,
- A global mail will be sent out
and
- Kurandara will be added into the Soulforge for the rest of the week for a quarter of the cost of a regular mythic, so that you guys can obtain him that way if you wish.
Thank you again for reporting this issue @Fourdottwoone
16 Likes
Looks like this is rolling out now; just got the mail + I see Kurandara in the Soulforge.
This was well handled. Kudos to the team.
1 Like
Lets say, it was handled rather quickly than what could be expected from experience, which normally tends to have a range from “weeks” (often plural) to “never”.
What should be the norm: such a mistake not happening. Question is: how did it happen?
Either way, thx for that massive compensation. Feelin’ like Richie Rich.
4 Likes
Hello
Fix and compensation should be live, please check your mailbox
4 Likes
Thanks for the fix, that was some amazingly fast handling. However, while I’m sure the compensation will be appreciated by some bystanders unaffected by the issue, it doesn’t really help those who got hit hard by the collateral damage. Please see this feedback thread for the issue I’m facing, and I’m probably not the only one.
3 Likes
Thank you for the fix. Great job.
1 Like
Yeah, I meant event keys. Thanks. And thanks for the devs for fixing this issue quicker than usual.
1 Like
Now we just need another vault event this week to refill the resources, we had to waste for crafting Kurandara.
I’m talking about diamonds in particular.
Currently I’m only crafting weapons (except doomed weapons as they’re too expensive) each week. No troops. And I had to stop buying resources in the dungeon. Otherwise I wouldn’t be able to use my gems for the starry pet each week.
Obviously I couldn’t pass on Kurandara for that price. But it also means, I’ll not be able to craft the missing weapons for a few weeks. So this little “mistake” cost me around a year of my life, until those kingdoms will be back (and I still need to have enough resources then) …
1 Like
I wasn’t affected by this issue, so I don’t really have any “skin” in this game. In fact, having the “one time only” stuff available in the Soulforge again puts me way ahead in my mind, because I need the Imperial Deeds and the Books of Deeds far more than anything else (and because I already have both Kurandara and its’ Enraged cousin).
But…
It seems to me that a more “fair” response would have been to create an ad hoc Soulforge recipe for this week only that would have permitted the crafting of Kurandara with the “cost” being one copy of Doomclaw. Thus permitting players to make this exchange so long as they do it this week as a way of apologizing for the error in the first place. Sure, it would also benefit those players who have multiple copies of Doomclaw and none of Kurandara who weren’t affected by this issue on account of not spending the keys, but I believe it would have been a minimal price for the developers to pay.
Because the solution that was offered here? It’s great if you already have those resources. But a lot of players don’t have that in reserve and so this is pretty much useless to them given the difficulty in accumulating that many Diamonds in the short period of time that this special offer will be available.
I commend the developers and their teams for addressing the problem as quickly as they have. But the “apology” doesn’t really fit the “crime”. Even if the totality of the “apology” including the additional freebies in the Soulforge put so many of the rest of us well ahead of where we started.
9 Likes
^ just adding to this sentiment that the compensation is very untargeted with regards to those who were affected vs those not.
It’s very generous to offer Kurandara for ¼ the crafting cost in the Soulforge, but it’s generous for everyone, and may not actually help those affected. It also globally devalues Kurandara and related resources.
3 Likes