[Fixed 4.2/Resolved] Game will not load correctly


#1

Please check the known issues list before posting a bug.

Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template.

Platform, device version and operating system:

Screenshot or image:

What you were expecting to happen, and what actually happened:
This is simply what you were trying to do and what happened instead. Example:
‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’

How often does this happen? When did it begin happening?
Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

For the past week when the game is loading it says lore text. Then when loaded the kingdoms have numbers not names. When i tried to play the doom tower, it was blacked out and would not allow me to select it.
I have tried to play all week but the same happens, Wed. Tried to rescue pet and thought it was going let me play but when i loaded the first battle all it did was stay on the screen before the gems drop. I waited for 5 mins before i finally reloaded the game and had to buy, because i like to get the pets.
Please help

Steps to make it happen again
Sometimes there are certain steps that can lead to a problem that may not be obvious!
Example: I lose once in the Arena.
I then exit to the world map.
I then tap on Broken Spire on the map and then tap Arena.
Broken Spire’s quest loads instead of the Arena


#2

If you are playing on xbox here are the steps to fix it


#3

Thank you very much it fix the problem


#4

Hey @Stoffs I’m glad the article was helpful! The team should have fixed this issue for the next update version 4.2 :smiley: