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Dragon's Eye Glitch in Pet Event

During pet event, using the Dragon’s Eye spell to defeat all opponents results in the following: all enemies gone from right side of screen, all allies present, possible to click on allies to see spells, etc, not possible to match or move gems. After freezing, screen finally returned to pet event stage screen with final match showing as not played.

Platform, device version and operating system
Steam, Windows 7

Screenshot or image
Game ended and reverted back to pet rescue screen before screenshot could be taken. Despite all enemies disappearing from the screen, victory was not noted and 8th battle still showed as not completed. Event timed out.

What you were expecting to happen, and what actually happened
Defeated all enemies by turning to Baby Dragons using Dragon’s Eye and finished them off with Krystenax. All enemies disappeared from screen. Expecting to win Shymera pet on completion of 8th battle. What happened: game play froze then returned to pet event stage screen with 8th battle shown as still to be completed.
How often does this happen? When did it begin happening?
Only once for pet event, but wasted an hour of game play and timed out event. Have not come across situation where all four enemies were defeated by Dragon Eyes and game froze in PVP so far.
Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?
One off, only for pet event.
Steps to make it happen again
Haven’t been able to trigger another pet event to test. Next pet gnome defeated did NOT trigger guild event. Reporting glitch for Spyro’s Army guild member Bomb Puncher. We’d like to avoid it happening again as she primarily plays dragon teams and wasting an hour beating Goblins for a pet event and then not receiving the pet is… disheartening to say the least. She was really looking forward to that Shymera. :frowning:
Thanks for any help possible.

Did Krystenex summon anyone when you cast it for the finishing blow? It’s probably related to this: