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Daily Rewards keep getting reset (Xbox)

I submitted a support ticket already.
I have played consecutive days since Dec 3 2017. The Jan 1 2018 glitch reset the daily reward count to zero. I believe we all were reset and compensated for it.
This morning I have been reset again - back to one day. I have played every day since the glitch fix and it should have been day 5.
I am losing rewards and will continue to lose rewards since the consecutive day count has to be built up again.

Is this being looked into and fixed?

2 Likes

I had the same problem and submitted a ticket as well (haven’t heard back). And you think you’re mad, I’ve logged in Every single day since I started which was around Halloween of 2016. So, I’m really disappointed that this glitch messed that up.

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I accepted the Jan 1 reset because they did send compensation to everyone. I resigned myself to building up my days again.
This new reset was unexpected and I’m not only concerned that I’m losing rewards but that it may keep happening and resetting our play streaks every few days.
Hopefully they will investigate, find and fix the problem.

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Please add my name to the list of those who have Xbox rewards getting reset. I play every day, except for a one-week stretch in August. This morning, I was at the “three day” reward level, meaning that it must have reset going into Saturday, and I simply didn’t notice it.

Please fix this, and please award the correct rewards. Thank you. -EG

this happened to me yesterday on PC. I know i logged in since i completed my GW battles… today I was at day 2 for login rewards.

Yeah, I assumed it happened to everyone, and that we’d eventually get compensated. It’s a small amount of gold, but I guess for some players it’s important.

So, would 20k gold be fair compensation for the loss?

We wouldn’t get compensated if they aren’t aware of it.
My concern is not the amount of gold replaced - which I would expect to equal the losses - but the fact that this glitch is new. It only started to occur AFTER the New Years Day glitch when they reset.
It is now days after the ‘fix’ of Jan 2 and another reset happens. So something is still glitching.
Maybe you don’t mind but I’ll be a bit annoyed if we keep getting these resets every few days.
What’s important to some players is that the game functions the way it should.

I submitted a ticket on this yesterday, and mentioned in my write-up that I was prompted to do it after reading a thread on the Forums. So, hopefully they know both about the issue and about this thread.

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I’m glad to see other people having this issue and not just me. Don’t get me wrong, I’m sorry you guys are having problems too. I just mean I’m glad it’s not just a “me” thing, if that makes sense. And it doesn’t seem localized to console either, as at least one PC player has commented already. So, it must be something, somewhere on the game’s end as a whole

I received the day 2 rewards again today.

Same thing happened to me (on XB1). I haven’t missed a day for at least a year, but when I logged in Saturday my daily rewards were reset to 1. I am positive I did not miss a day.

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Reset. Again. PS4.

Support responded and set my day count to 7.
But my concern is if they misunderstood what reset I’m talking about. The Support reply sent the link to the Jan 1 glitch fix. That is not the glitch I am referencing. That glitch was fixed Jan 2.

The problem I’m talking about happened to me Sunday Jan 7 - before this week’s reset and 5 days after the New Years glitch. (That’s the day it happened to me other posts have different days.)
I replied to the Support email pointing this out. My concern is that this reset could occur again unless investigated.

I am on Xbox One and I am tired of seeing my daily login rewards being reset as well. Is there any way to know that they’re going to do something about this. I don’t like my rewards being played with.

Apparently the only way to get some sort of answer is to file a support ticket.
[https://gemsofwar.zendesk.com/hc/en-us/requests/new]

I really don’t think they are aware of the daily rewards resetting. The answer I got from support seemed to blame the Jan 1 glitch but these resets have occurred after that.
I would have thought by now someone from Support would have jumped into this thread …

Likewise, I also mentioned that others were reporting the same issue on the forums when I submitted my ticket.

I’m not sure how issues get kicked up from support to the devs, but maybe @Ozball could verify that someone is looking into whatever is causing this?

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We are looking in to it. It usually seems to be triggered if you’re online during weekly reset, but it doesn’t always occur. If people submit tickets to support, they should be able to fix you up when it does happen.

2 Likes

Thanks. I’m usually sleeping during reset, but there was one night this week I was up late. I don’t think it was Sunday though.

I can definitely state I am not online during the weekly resets - way too early on the East coast USA for me. My last reset also occurred a day before the reset.
Thanks for looking into this!

1 Like

I am also having the same problem, while I have not submitted a ticket as of yet I have noticed that it quite literally does it every time there is a new patch.[quote=“Outlaw, post:1, topic:34746, full:true”]
I submitted a support ticket already.
I have played consecutive days since Dec 3 2017. The Jan 1 2018 glitch reset the daily reward count to zero. I believe we all were reset and compensated for it.
This morning I have been reset again - back to one day. I have played every day since the glitch fix and it should have been day 5.
I am losing rewards and will continue to lose rewards since the consecutive day count has to be built up again.