Hey folks, merged the 2 threads as they were quiter similar.
We do not tolerate cheating in Gems of War, and have spent an extensive amount of time and resources to ensure we have thorough anti-cheat tools in the game. We continue to improve these tools regularly.
It’s worth noting that an account can’t be banned for cheating until AFTER they cheat - so it does sometimes happen that you will see a cheater in the number 1 spot on the leaderboard before they are banned and subsequently have all their live event progress removed (and are therefore put at the bottom of the leaderboard).
In addition to using cheat detection tools, our CX team regularly manually checks the leaderboards and goes through player reports to do our best to catch anyone cheating who isn’t picked up by the anti-cheat tools (rare these days as the tools are so thorough).
Anyone banned for cheating has all their event progress, leaderboard progress and half their Trophies removed from their account. In one extreme case, we actually went so far as disbanding a Guild where the majority of members were cheating and the Guild Leader continuously added so many cheating players (more than 80% of the members were constantly cheating), that it was deemed to be more than coincidence as literally no other Guild in the game has such a problem with recruiting legitimate players as that Guild had.
You will sometimes notice a player in the leaderboards or in your Guild roster who is cheating, it’s not possible to prevent it from happening entirely by blocking the cheating with our code, no game can do that, but we can take action AFTER it is done, and we do so to the best of our ability.
As a side note, it’s also worth noting that many player reports come in for people doing very well in the Leaderboards, and it’s easy to understand why, but many of those reports are against players who are doing the right thing, and doing very well at it. So if you find someone #1 on the leaderboard who doesn’t get banned, they’re just not cheating 