What you were expecting to happen, and what actually happened?
I don’t know if these two things are related, but:
It appears my trophies did not reset from last week, at least as far as it shows in the guild roster, and
I am not receiving any rewards for tier level increases.
What are the steps to make it happen again?
Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!