[BUG] Gems won from opening chests are lost

What you were expecting to happen, and what actually happened?
The problem is that after I open any type of chests the gems that I won would not be added to my current available gems and I loose them.
What are the steps to make it happen again?
Open chests until some gems are won and check again my current gems amount.
Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!
My Invite code is PLA13YER.

What can I do to fix that, and if it possible to recover the missing won gems.

To recover the gems submit a ticket to: https://gemsofwar.zendesk.com/hc/en-us they should be able to help you.

Thank you Ozball, I sent them an e-mail.

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