Hey Adventurers,
Unfortunately I am signing off for the night, as it’s current after 4:40am here. I will share more infomation tomorrow when I hear more.
I’ve gone through and unbanned as many of the accounts for players who had contacted our support. I apologize if I missed you (I will be back later tomorrow to go through the ones I may have missed).
To answer a few questions I’ve seen:
Can I get my guild trophies back?
Yes, we will be able to restore trophies that were removed from incorrect account bans. (This should also apply to lost Ice Crystals or Campaign Stars if they have been affected). I may require some of the team to assist here.
Will there be compensation for the players affected?
We want to investigate this issue and find what triggered it before we will discuss compensation internally.