Indeed: while the shortcomings in communication are well documented, despite pseudo-justifications brought forward by company representatives periodically (e.g. see absolute silence on the Pet Gnomes in Arena issue, until it was ‘miraculously’ fixed), if we look at historical patterns in the forum, we can all likely agree that it has been a generally less inflammatory channel for a couple of months now, than in the past couple of years.
Whether it is due to a reshuffling of staff duties so those with more adequate soft-skills are interacting in the forum, or the stonewalling approach ( Milk, Bones, & Muscles - A Sincere Letter to the Devs ) that many of us have become accustomed to in smaller selective bites by company representatives through the years, we can argue that being ignored is preferable over being lied to or patronized.
Far from optimal, no doubt, but likely preferable over the environment we had e.g. in July, when the company was ‘generously’ handling the Kurandara in chests issue.
Maybe what the forum needs is for somebody like Lyrian, Lyya, or Mithran to be conveying info to the players (meanwhile, company representatives can continue ‘reading and collating feedback’, as they allegedly currently do), while having the space to say “they won’t tell me that information” or “the information they gave me was inaccurate”: all parties would benefit if the communication shortcomings documented over the years could finally be resolved, instead of seeking new ways to dodge them.
#nohopenofear
