I’ve been playing Gems of War for about five years or so now. I am also really close to quitting for the first time. The incessant bugs are part of the problem, the poor game design is part of the problem (What if every new feature is just another way to make everything RANDOM! Who wants strategy in their strategy game? /s), but the biggest thing right now is the absolute silence. There are so many bugs that should be simple to fix going ignored. So many serious issues with game mechanics going ignored. Everything is flat out being ignored.
At this point, I can only conclude that the studio is tired of their product, and is just waiting for it to die out on its own. So pretty soon, if this road continues, I will hang up my account and help them get what they want.