These two quotes cannot both be true. I am well aware that @Saltypatra and @Kafka can only pass on what they’ve been told, but a 10% rate would mean that many more players would have at least one Epic Key by the end of the weekend, and some players would have been lucky and gotten 2 or 3.
The coded drop rates might be correctly entered into the code, but something is happening to make the actual drop rates far lower than promised. I can only ask that the devs continue to investigate rather than claiming that things are working as announced when they clearly aren’t.