I don’t really want to go around in circles on this, the content kind of depresses me and it’s very “how the sausage is made”. I think I got distracted from my main point.
Mostly I don’t think the GoW team gets a say in hiring. They’re owned and operated by other people. I have seen people in corporate environments try, desperately, to hire more resources for years but without the approval of the people that matter it doesn’t happen.
Without saying a ton of overly cynical stuff, I think the person who could allocate resources for more GoW support doesn’t believe for a moment there’s a business case to chasing these kinds of player requests. I don’t really care to squabble about if they’re right or not. There’s not really a way for us to argue with that specific person. They are judged by “did revenue increase” and that doesn’t always track player happiness directly. The people who spend the most disproportionate amounts of money are not happy people.
I like to think if it was just the GoW team, and there weren’t corporate ties, and everything was rainbows and unicorns, this wouldn’t be a problem at all. I can’t bring myself to believe popup offers and flash sales were a thing the team decided GoW needed. It’s easier to believe the people above them want to see revenue, have a playbook of how to extract revenue from players, and I imagine there’s some conflict between what they want to achieve and what the GoW team envisions.
So I’m frustrated and angry that all the anger is centered on the GoW devs who have to talk to us, instead of the invisible people who make the decisions they have to follow.
I haven’t seen enough meanness out of any dev to believe for a second if they could “just hire more support people” they wouldn’t have done it.