VIP points problem

Just a quick question I had bought the 650 gem package twice before the update today. I’m sure I read that any money you spent would go toward your vip points when the update happen. Well I just checked and my vip level is zero. I hope I can get this fixed I spent over $100 for those gems I’m sure I should have a high vip level

Sorry you’re having this problem. Can you submit a ticket to Customer Support?

We’re currently looking into this issue, and any information you can provide in your ticket would be a great help for our developers.

Send a ticket to our support team explaining the situation. It should be a easy fix.

I just submitted a ticket. Thanks for looking into this problem