Platform, device version and operating system:
GoW’s support site
Screenshot or image:
Image taken from https://gemsofwar.zendesk.com/hc/en-us/articles/360000137755-Valravens
What you were expecting to happen, and what actually happened:
Before 5.4, the statement in the article about Valravens was true:
Kill the Valraven before they use the Spell “Feast and flee” and fly away and win the battle against the enemy to gain 2 extra Sigils. If you lose the battle the Valraven won’t drop any Sigils.
Now with 5.4, that isn’t true anymore. Even if you meet the criteria in the article (kill Valraven before they fly away and win the battle), you will not get the 2 sigils if that Valraven became a beast due to Lycanthropy. The devs are clear this is not a bug, but will be considered as a quality of life enhancement (reference: [NOT A BUG BUT INVESTIGATING] Lycanthropy - Valravens won't count as death, so you lose the sigils if it takes effect - #13 by Saltypatra). Until that happens, if it happens, this article is no longer accurate.
Thus, the statement on the help article should be updated to
Kill the Valraven before they use the Spell “Feast and flee” and fly away and win the battle against the enemy to gain 2 extra Sigils. If you lose the battle the Valraven won’t drop any Sigils. If the raven transforms due to Lycanthrophy the Valraven won’t drop any Sigils.
To clear any confusion, the article should also state that a standard transform is safe to do and can still result in sigils. Lycanthrophy is the exception.
How often does this happen? When did it begin happening?
Every time since 5.4 release.
Steps to make it happen again
Compare GoW support article with dev response.