Unplayable on xbox one

Hey so I play on both ps4 and recently started playing on xbox one

I got to level 16 and suddenly now when I start the game it seems to crash. It runs but I can’t interact with anything, collect daily gold or go in my menu. Ive reinstalled, hard reset my console and nothing. Help!

Moved you over to support. You might also log a ticket in their help desk system.

Yup, try sending a ticket to 505 Games, as they deal with most of the console support. http://support.505games.com/support/tickets/new

If that fails IP2 do also deal with console tickets and can be reached here: https://gemsofwar.zendesk.com/hc/en-us