Tribute problem

When i tap on the “tribute icon”, the game annouces how many gold, souls or keys i should get. But i never receive them. And the tribute icon remains on my kingdom.
Has anyone the same problem ? A solution ?
Thanks !

First off, this definitely belongs in the “support” category.

Second, do you have another device you can use to record a video of this? It’s unlike anything I’ve ever encountered in my time playing GoW.

Also which platform are you on? (Steam/iOS/Android)