I did not spend any, exact amount was deducted and I have all of my original keys (94).
5 Likes
That sounds like they may have assumed you wanted to use those 631 keys, so instead of rolling back all 5028 chests they only rolled back the last 5028 - 631 = 4397 chests. Or they may have felt an additional slap on the wrist couldn’t hurt, so they voided all your keys for going way beyond what you ever owned. 
If you eyeball your shiny token collection, does it look like those 631 chests are in there?
well reducing keys amount by 13k for everyone who collected those is a pretty good result
2 Likes
it’s an amazing good result for them who used that keys 
They left me with 27 shiny keys, sounds about right.
3 Likes
Im not shocked that yet again the GOW community have been treated so poorly as with no explanation as to why theyve removed the keys or even if it was a error. Yet again they screw up we pay for it… Truly poor show…
7 Likes
I’m sorry, but I have to call you out on this.
This is simply untrue, and your saying this is, more specifically, gas-lighting your loyal fans.
As @Fourdottwoone already pointed out, Azaleus’ Bumblebee was last week’s reward, and no-one who is participating in the Season Event needs another copy. Therefore, it makes no sense at all to offer another copy of the same pet as a weekly reward.
The truth is almost certainly one of the following:
- There was not meant to be a weekly reward track at all this week.
- There was, but the reward was meant to be shiny keys (just, a lower number).
I have noticed that, many times in the past, you developers (@Sirrian / @OminousGMan / @Kafka / @Nimhain ) have had real psychological difficulties owning your mistakes – or even learning from them. You nearly always seem to try and wriggle your way out of them, usually with gas-lighting or outright lies. At least, that’s very much how it appears from the outside, which makes it just terrible public relations with your loyal player base.
I think it would do you all a LOT of good to publicly admit to the lie about Azaleus’ Bumblebee and apologise for trying to cover up your mistake.
As far as remedies go, if you can actually roll back the use of the mistakenly awareded keys accurately for each account (then make it up to us for the time we took opening them), then that is a fair course of action. Thing is, I suspect (based on past events) that you don’t actually have the logging and scripting abilities built into your game to do this.
I will wait and see. However, it may well be that the only truly fair thing to do is to max every shiny troop for every current player (except Sheggra, obviously), effectively setting a milestone for all existing Shiny troops (and a clean slate for all future Shinies). Then you can fairly remove all Shiny Keys and dust, and then give us all a small bonus for completing the week’s reward track, such as 5 Shiny Sheggra Tokens (which are not enough to reach shiny level 2, and hence do not penalise those who paid real money, nor really reward those who didn’t).
I hope I don’t have to write this up in more detail in a few days’ time.
OWN YOUR MISTAKE!
17 Likes
Any update on the status? So far only one thing seems to have happened, removing shiny keys, nothing else.
They also removed the paid and unused shiny keys completely with the bugged ones…good job…not.
got a pre-download update on xbox one 
2.79GB
1 Like
8.4 or 8.5 ?
@OminousGMan by your post it reads removing excess keys from accounts.But what about the keys already used to upgrade all the shiny troops. Is that being rolled back as otherwise it is inherently unfair to every player unable to take advantage or those who deliberately held off using just in case