I try to pass on major issues/feedback like this as quickly as possible while seeking more information. So for example, the screenshot was helpful from Dwuemka because it means I don’t need anyone to run server tests to get the info we need, but I was able to pass on what the community was saying before having this information.
It also means that as a team - if someone on the team sees the report and knows exactly what is happening, it means cutting time to look into it because the information reached someone who knew what part of the code/design to look at.
I will never withold important information from the team, and we continue to gather as much information as necessary after informing them to assist until it’s resolved.
The feedback was:
Higher level players receive far less VP in their opponent selection than players lower level than them and it’s causing a large scoring discrepency.
Everything after that is us investigating details and non-judgementally working out where the discrepency is coming from, with evidence. ie. the Leaderboard screenshots showed what was bothering everyone, but it didn’t tell us what was happening. It was just showing that discrepencies existed - and we still need to find exactly where those are, with evidence.
And you are all super fast so I can ask you for a screenshot, before a designer or programmer can run tests, or check the implementation and design of the feature. So I will always ask for screenshots if it’s easy for you to grab and we always appreciate it! 
Having said that the team still need to check the implementation of VP and the live game data now to find out the source of the issue, but the screenshot just helps, because I can show them hey these are the opponents and here is the discrepency on the leaderboard.